Webmail

Webmail

by Safiyyah Tahir -
Number of replies: 4
Webmail is not showing its normal page. Instead im getting a list of messages from a-z from people on another course. Its not the usual inbox or webmail setup. Help
In reply to Safiyyah Tahir

Re: Webmail

by Bob Ridge-Stearn -

You don't say how you normally view messages in webmail, so it's a little difficult to understand what your problem is.  Do you know how to take a screenshot? If not, google it. If you're on s smartphone or Mac, remember to mention that when you google the question.  Then send a screenshot of what you see to me and I'll have a look -  bob.ridge-stearn@newman.ac.uk .  Do not send the screenshot to this forum as you don't want your inbox to be pubic.

My guess is that –

1. those message from people on another course should be there because you are enrolled on this other course and subscribed to a forum on that Moodle course.  Perhaps you shouldn’t be, but that's another matter.

2. you have inadvertently clicked a column heading in webmail to order the messages by subject rather than date.  If you click the column heading ‘received’ that might put it back to how you had it (though I don’t know how you had it).

If you want to unsubscribe from a forum, go to the forum in question and look to edit the settings and unsubscribe. I can;t remember where the setting is but it should be obvious.

Bob Ridge-Stearn
Head of e-Learning

In reply to Bob Ridge-Stearn

Re: Webmail

by Colin Steadman -

To follow up from Bobs post, if you have Windows Vista or above you could use the Snipping Tool for screen capture.  To open it click START > RUN and type snipping, then open it from the search results.  

Alternatively, click START and type 'problem steps' then open 'Record steps to reproduce a problem' from the search results.  Click RECORD then run through the steps that gives you the problem.  Stop recording, save the file and send that to Bob.  

HTH

Colin

IT Support

In reply to Bob Ridge-Stearn

Re: Webmail

by Karishma Devi -
Hi, When I access my Webmail at home and try to click onto my messages, the whole webpage crashes. Could you please help me with this issue??
In reply to Karishma Devi

Re: Webmail

by Bob Ridge-Stearn -

I guess you've resolved this by now but if this only happens at home I'd suspect a browser issue.  Is your browser up to date?  If not, I'd make sure you are running the most recent version.  Another thing you could try is to use a different browser (e.g. Microsoft Internet Explorer, Chrome, Firefox, Safari).

Bob Ridge-stearn
Head of e-Learning